Cricket Can Be Like That

Long ago, I was working on a difficult project. The analysis had been difficult, the recommendations not too obvious, the storyline not so coherent. One of those engagements where V75 of the deck looks completely different from V01, and quite different from the final version of what is shared with the client. Intense debates happen. All the time.

At about 4 in the morning, we finalized the presentation. After 2 hours of going through pennies and dimes and the lines and the fonts and the colors and the boxes and the flows and words and the sentences, we sent it to the client. We were all sure about the great job we had done. We had couple of hours left to lighten up and get refreshed. We had a plan. And we felt good about it.

First 20 minutes were by the book. It was a good feeling. Then we hit the third insight on the sixth slide, which made us refer to slide 192 of the appendix section. That number was wrong! Shoulders dropped. We all lost a bit of our altitude and attitude. From that point onwards, for the next 1 hour 40 minutes, things were on the tenterhooks. We could not be sure any more. And the client was not sure. They double checked everything. They had a feedback about almost everything. We felt bad. We were not ready to concede our mistake so easily. They were not ready to acknowledge the work that had gone in. Everyone was unhappy. And we get into that mode of well, give us another chance and we will set it right. But some problems are just difficult. Sometimes.

Critics often remind me of clients. They are the gatekeepers of the collective insights, through their (right or wrong) opinions. A mistake, that nudge or that poking of that ball that you should have left, the ambitious loft, the failure to get your act together in the face of crisis, are dissected in every possible way. And if nothing else, the leader. Uneasy is the head that wears the crown.

What did I do when it was all over – I was terribly upset. I got all defensive initially. Angry in a bit. And finally… I don’t remember :-).  I would have liked to remind myself – Shit Happens!